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WG102-500, WGAP150 ProSafe™ 802.11g Wireless Access Point
• If you are using the NetBIOS name of the wireless access point to connect, ensure that
your computer and the wireless access point are on the same network segment or that
there is a WINS server on your network.
• If your computer uses a fixed (static) IP address, ensure that it is using an IP address in
the range of the wireless access point. The wireless access point default IP address is
192.168.0.229 and the default subnet mask is 255.255.255.0.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
If the wireless access point does not save changes you have made in the Web configuration
interface, check the following:
• When entering configuration settings, be sure to click the Save or Save to Flash &
Activate button before moving to another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes might have
occurred, but the Web browser might be caching the old configuration.
When You Enter a URL or IP Address a Time-out Error
Occurs
A number of things could be causing this. Try the following troubleshooting steps.
• Check whether other computers on the LAN work properly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses of the wireless access point (see
“Configuring IP Settings” on page 20).
• If the computer is configured correctly, but still not working, ensure that the wireless
access point is connected and turned on. Connect to it and check its settings. If you
cannot connect to the wireless access point, check the LAN and power connections, and
check the Web management settings of the wireless access point (see
“Disabling Web
Management Access Entirely” on page 81, “Configuring Web Management Access” on
page 78, and “Disabling Web Management Access from Wireless Clients” on page 80).
• If the wireless access point is configured correctly, check your Internet connection (for
example, your cable modem) to make sure that it is working correctly.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply.
- WG102-500, WGAP150 1
- ProSafe™ 802.11g Wireless 1
- Access Point 1
- Technical Support 2
- Trademarks 2
- Statement of Conditions 2
- Revision History 2
- Table of Contents 3
- 4 4
- Table of Contents 5
- Chapter 6 Troubleshooting 6
- Appendix B Related Documents 6
- Introduction 7
- Key Features 8
- 9
- System Requirements 10
- What’s In the Box? 10
- Hardware Description 11
- Table 1-1 12
- 13
- Ethernet Cabling Requirements 14
- 15
- Figure 2-1 16
- Figure 2-2 17
- Figure 2-3 17
- Web Interface Menu 18
- Settings 18
- System > Basic 19
- Configuring IP Settings 20
- Figure 2-7 21
- Table 2-3. PPPoE Settings 22
- Figure 2-8 22
- Configuring LAN Settings 23
- 24 24
- Figure 2-10 25
- 26 26
- Figure 2-11 27
- Figure 2-12 28
- 29
- 30 30
- 31
- 32 32
- 33
- Figure 3-1 34
- Security Profiles 35
- 36 36
- 37
- Figure 3-2 38
- Figure 3-3 39
- Configuring Static WEP 40
- Table 3-3 41
- Figure 3-5 41
- Table 3-2 41
- Table 3-4 42
- Figure 3-6 42
- Table 3-5 43
- Figure 3-7 43
- Figure 3-8 44
- Table 3-6 44
- Table 3-6 45
- Figure 3-9 46
- 47
- 48 48
- WAPI Certificates 49
- Figure 3-11 50
- Figure 3-12 51
- Figure 3-13 52
- Figure 3-14 53
- Figure 3-15 54
- Figure 3-16 55
- Table 3-9. Filter Settings 56
- Figure 3-17 57
- Figure 3-18 58
- Figure 3-19 59
- 60 60
- Managing Your Network 61
- Backing up the Configuration 62
- Restoring the Configuration 62
- 63
- Figure 4-2 64
- 65
- Figure 4-3 66
- Figure 4-4 67
- Viewing the Activity Log 68
- Figure 4-6 69
- Figure 4-7 69
- Viewing System Information 70
- Figure 4-8 71
- Table 4-1 71
- Table 4-1 72
- Table 4-2 73
- Figure 4-9 73
- Viewing Wireless Information 74
- Table 4-4 75
- Figure 4-11 75
- Figure 4-12 75
- Table 4-5 76
- Figure 4-13 77
- Configuring Remote Management 78
- Table 4-7 79
- 80 80
- Figure 4-15 81
- Figure 4-16 82
- Figure 4-17 83
- 84 84
- SNMP Remote Management 85
- Configuring SNMP Communities 86
- Figure 4-20 87
- Figure 4-21 87
- Configuring SNMP Users 88
- Figure 4-22 89
- Figure 4-23 89
- Configuring TR069 Operation 90
- Scheduling Management Tasks 91
- Figure 4-25 92
- 93
- 94 94
- Advanced Configuration 95
- Figure 5-1 96
- Figure 5-2 97
- 98 98
- Figure 5-3 99
- 100 100
- Figure 5-4 101
- Figure 5-5 102
- Figure 5-6 103
- 104 104
- Figure 5-7 105
- Figure 5-8 106
- 107
- Configuring Repeater Mode 108
- 109
- 110 110
- Troubleshooting 111
- Basic Functioning 112
- Wireless-Capable Computer 113
- 114 114
- 115
- Problems with Date and Time 116
- Using the Diagnostic Tools 117
- 118 118
- Downloading Debug Information 119
- Figure 6-3 120
- Technical Specifications 121
- Default Factory Settings 122
- Table 0-1 123
- 124 124
- Related Documents 125
- 126 126
- Numerics 127
- 128 128
- Index 129
- 130 130
- Index 131
- 132 132
- Index 133
- 134 134
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