Cannot Display the Home Page
Your Web browser may display an error message when you try to display the home page. The
error message depends on your Web browser.
● “Could not connect to remote server” (Opera)
● “Internet Explorer cannot display the webpage” (Internet Explorer)
● “Oops! This link appears to be broken” (Google Chrome)
● “Safari can’t open the page” (Safari)
● “The connection has timed out” (FireFox)
Check the following:
● Your device is turned on. (See Turning Your Device On and Off.)
● You have established a connection to your device (through Wi-Fi or through the
micro-USB cable).
● Make sure you’re typing the correct address in the Web browser.
Try http://SprintHotspot (unless you’ve changed the URL in Changing the Zing
Manager URL.)
If the home page is still not displayed, try http://192.168.1.1 or, if you’re using
custom routing settings, replace “192.168.1.1” with the appropriate IP address.
● The Web browser is a recent version, and Java-enabled. The following are
recommended:
Internet Explorer (version 7.0 or higher)
Mozilla Firefox (version 3.0 or higher)
Google Chrome (version 2.0.172.28 or higher)
Apple Safari (version 4.0 or higher)
Opera (version 9.64)
● If your computer has other adapters (for example, Ethernet) connected to other
networks, disable or remove them from your computer.
● If Internet security software is running on your computer, disable it and see whether the
error message still occurs. Some firewall software may block access to the home page.
● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See
DHCP.)
Troubleshooting 137
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